Navigation:  Settings > Account > Users

The platform supports Role-Based Access Controls (RBAC).  A description of the roles and associated privileges are documented here: Role Based Access Controls Knowledge Article

To access the user feature, click on the SETTINGS icon (the triple bar located in the right-hand corner) to expand the Settings menus. The image below shows a list of Users.

Parts of the Screen

(1) A summary of the number of users, role assignments, and current status

(2) Use the Add User button to create new users

(3) Use the search feature to find a user

(4) Click the icon next to the table column heading to sort the user list in ascending or descending order

Click the article link for detailed instructions on How to Add and Manage Administrative User Access 

Note: These instructions are for Reseller credentials to the management console. Instructions for setup of end-customer access, please read: Setup and Manage End User Access

To submit a support request, in StreamOne Ion, click the "?" icon in the upper right menu bar or click Submit a ticket in the Knowledge Base. Fill out all mandatory fields or read How to Use StreamOne Freshdesk to Submit and View Support Tickets for more information.