Help & Support
Search Articles
Search Articles
1 error prohibited this ticket from being saved
There were problems with the following fields:
Requester
Subject
Description
Region
...
United States
EU
<div class="control-group ticket_section"> <label class=" required control-label cf_country_1054818-label " for="helpdesk_ticket_cf_country_1054818">Country</label> <div class="controls "> <select class=" required dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_country_1054818" name="helpdesk_ticket[custom_field][cf_country_1054818]"><option value="">...</option> <option value="Austria" data-id="2043001738635">Austria</option> <option value="Belgium" data-id="2043001738636">Belgium</option> <option value="Czech" data-id="2043001738638">Czech</option> <option value="Denmark" data-id="2043001738640">Denmark</option> <option value="Finland" data-id="2043001738642">Finland</option> <option value="France" data-id="2043001738643">France</option> <option value="Germany" data-id="2043001738639">Germany</option> <option value="Hungary" data-id="2043001738644">Hungary</option> <option value="Italy" data-id="2043001738645">Italy</option> <option value="Netherlands" data-id="2043001738646">Netherlands</option> <option value="Norway" data-id="2043001738647">Norway</option> <option value="Poland" data-id="2043001738648">Poland</option> <option value="Portugal" data-id="2043001738649">Portugal</option> <option value="Romania" data-id="2043001738650">Romania</option> <option value="Slovakia" data-id="2043001738651">Slovakia</option> <option value="Spain" data-id="2043001738641">Spain</option> <option value="Sweden" data-id="2043001738652">Sweden</option> <option value="Switzerland" data-id="2043001738637">Switzerland</option> <option value="United Kingdom" data-id="2043001738653">United Kingdom</option> <option value="Turkey" data-id="2043001764810">Turkey</option> <option value="EMEA" data-id="2043001741808">EMEA</option></select> </div> </div>
Reseller ID
Sales Order
Type
...
Incident
Request
General Inquiry
Other
<div class="control-group ticket_section"> <label class=" required control-label cf_account_update_1054818-label " for="helpdesk_ticket_cf_account_update_1054818">Select your Incident</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_account_update_1054818_2043001122998" name="helpdesk_ticket[custom_field][cf_account_update_1054818]"><option value="">...</option> <option value="Account Issue">Account Issue</option> <option value="Billing">Billing</option> <option value="Order Incident">Order Incident</option> <option value="System Failure">System Failure</option> <option value="Content">Content</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Specific Incident</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_account_update3_1054818_2043001122998" name="helpdesk_ticket[custom_field][cf_account_update3_1054818]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_account_update_1054818_2043001122998').nested_select_tag({"data_tree":[["Account Issue","Account Issue",[["Profile Error","Profile Error",[]],["Change Password","Change Password",[]],["Delete Account","Delete Account",[]]]],["Billing","Billing",[["Price Discrepancy","Price Discrepancy",[]],["Invoice Error","Invoice Error",[]],["Other","Other",[]]]],["Order Incident","Order Incident",[["Order not processed","Order not processed",[]],["Order Fail","Order Fail",[]],["Deployment Error","Deployment Error",[]],["Post Deployment Error","Post Deployment Error",[]]]],["System Failure","System Failure",[["Unexpected Website Behavior","Unexpected Website Behavior",[]],["Page not displayed","Page not displayed",[]]]],["Content","Content",[["Incorrect Information","Incorrect Information",[]],["Text not displayed","Text not displayed",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"2043001122998","subcategory_id":"helpdesk_ticket_custom_field_cf_account_update3_1054818_2043001122998"}); //]]> </script> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_select_your_request_1054818-label " for="helpdesk_ticket_cf_select_your_request_1054818">Select your Request</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_select_your_request_1054818_2043001123007" name="helpdesk_ticket[custom_field][cf_select_your_request_1054818]"><option value="">...</option> <option value="Account">Account</option> <option value="Billing">Billing</option> <option value="Enhancement">Enhancement</option> <option value="Training">Training</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Specific Request</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_specific_request_1054818_2043001123007" name="helpdesk_ticket[custom_field][cf_specific_request_1054818]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_select_your_request_1054818_2043001123007').nested_select_tag({"data_tree":[["Account","Account",[["Profile Information","Profile Information",[]],["Password Reset","Password Reset",[]],["Link / Provision / Delete (SES)","Link / Provision / Delete (SES)",[]]]],["Billing","Billing",[["Billing Margin","Billing Margin",[]],["Invoice Consolidation","Invoice Consolidation",[]],["Account Modification Request","Account Modification Request",[]],["Other","Other",[]]]],["Enhancement","Enhancement",[["Website Enhancement","Website Enhancement",[]],["Process Enhancement","Process Enhancement",[]]]],["Training","Training",[["Website Documentation","Website Documentation",[]],["Processes","Processes",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"2043001123007","subcategory_id":"helpdesk_ticket_custom_field_cf_specific_request_1054818_2043001123007"}); //]]> </script> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_select_your_inquiry_1054818-label " for="helpdesk_ticket_cf_select_your_inquiry_1054818">Select your Inquiry</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_select_your_inquiry_1054818_2043001554982" name="helpdesk_ticket[custom_field][cf_select_your_inquiry_1054818]"><option value="">...</option> <option value="Account">Account</option> <option value="Billing">Billing</option> <option value="Platform">Platform</option> <option value="Product">Product</option> <option value="Other">Other</option></select><div class="level_2"><label class="">Specify your Inquiry</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_specify_your_inquiry_1054818_2043001554982" name="helpdesk_ticket[custom_field][cf_specify_your_inquiry_1054818]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_select_your_inquiry_1054818_2043001554982').nested_select_tag({"data_tree":[["Account","Account",[["How to update profile","How to update profile",[]],["How to update billing information","How to update billing information",[]]]],["Billing","Billing",[["Getting Started","Getting Started",[]],["Billing Process","Billing Process",[]],["General Information","General Information",[]],["Other","Other",[]]]],["Platform","Platform",[["How to view products","How to view products",[]],["How to run a report","How to run a report",[]],["How to get access to a product","How to get access to a product",[]],["How to view/edit the cart","How to view/edit the cart",[]]]],["Product","Product",[["How to order a product","How to order a product",[]],["How to view the order history","How to view the order history",[]],["How to view the billing of the product","How to view the billing of the product",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"2043001554982","subcategory_id":"helpdesk_ticket_custom_field_cf_specify_your_inquiry_1054818_2043001554982"}); //]]> </script> </div> </div>
CAPTCHA verification is required.
Search our
Knowledge base
or Browse articles