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United States
EMEA
APAC
Canada
LAC
<div class="control-group ticket_section"> <label class=" required control-label cf_country_1054818-label " for="helpdesk_ticket_cf_country_1054818">EMEA Country</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_country_1054818]" id="helpdesk_ticket_custom_field_cf_country_1054818"><option value="">...</option> <option data-id="2043002731345" value="Austria">Austria</option> <option data-id="2043002731346" value="Belgium">Belgium</option> <option data-id="2043003272959" value="Bulgaria">Bulgaria</option> <option data-id="2043002731353" value="Croatia">Croatia</option> <option data-id="2043003237531" value="Cyprus">Cyprus</option> <option data-id="2043002731367" value="Czech">Czech</option> <option data-id="2043002731349" value="Denmark">Denmark</option> <option data-id="2043002731351" value="Finland">Finland</option> <option data-id="2043002731352" value="France">France</option> <option data-id="2043002731348" value="Germany">Germany</option> <option data-id="2043002848142" value="Greece">Greece</option> <option data-id="2043002731354" value="Hungary">Hungary</option> <option data-id="2043002955599" value="Ireland">Ireland</option> <option data-id="2043002731355" value="Italy">Italy</option> <option data-id="2043003272960" value="Luxembourg">Luxembourg</option> <option data-id="2043003075853" value="Malta">Malta</option> <option data-id="2043002731356" value="Netherlands">Netherlands</option> <option data-id="2043002731357" value="Norway">Norway</option> <option data-id="2043002731358" value="Poland">Poland</option> <option data-id="2043002731359" value="Portugal">Portugal</option> <option data-id="2043002731360" value="Romania">Romania</option> <option data-id="2043002731361" value="Serbia">Serbia</option> <option data-id="2043002731363" value="Slovakia">Slovakia</option> <option data-id="2043002731364" value="Slovenia">Slovenia</option> <option data-id="2043002731350" value="Spain">Spain</option> <option data-id="2043002731362" value="Sweden">Sweden</option> <option data-id="2043002731347" value="Switzerland">Switzerland</option> <option data-id="2043002733221" value="Turkey">Turkey</option> <option data-id="2043002731365" value="United Kingdom">United Kingdom</option> <option data-id="2043002731366" value="EMEA">EMEA</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_vendor906687_1054818-label " for="helpdesk_ticket_cf_vendor906687_1054818">Vendor</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_vendor906687_1054818]" id="helpdesk_ticket_custom_field_cf_vendor906687_1054818"><option value="">...</option> <option data-id="2043002134374" value="Acronis">Acronis</option> <option data-id="2043002134375" value="Adobe">Adobe</option> <option data-id="2043002204052" value="Amazon">Amazon</option> <option data-id="2043002204050" value="AvePoint">AvePoint</option> <option data-id="2043002134376" value="BitTitan">BitTitan</option> <option data-id="2043002353400" value="Broadcom/Symantec">Broadcom/Symantec</option> <option data-id="2043002204051" value="Cisco">Cisco</option> <option data-id="2043002204111" value="Cloud Express">Cloud Express</option> <option data-id="2043002460348" value="Cloudcheckr">Cloudcheckr</option> <option data-id="2043002134377" value="Google">Google</option> <option data-id="2043003162197" value="HPE">HPE</option> <option data-id="2043002567583" value="IA-Cloud">IA-Cloud</option> <option data-id="2043002134378" value="IBM">IBM</option> <option data-id="2043002455559" value="Intercept">Intercept</option> <option data-id="2043002204112" value="Mandarine">Mandarine</option> <option data-id="2043002204113" value="MESS">MESS</option> <option data-id="2043002134379" value="Microsoft">Microsoft</option> <option data-id="2043002204114" value="NetApp">NetApp</option> <option data-id="2043002204115" value="Oracle">Oracle</option> <option data-id="2043002204116" value="Samsung">Samsung</option> <option data-id="2043002134380" value="Skykick">Skykick</option> <option data-id="2043002204117" value="SoftApp">SoftApp</option> <option data-id="2043002955600" value="Sophos">Sophos</option> <option data-id="2043002134381" value="Spanning">Spanning</option> <option data-id="2043002134382" value="Tech Data CSS">Tech Data CSS</option> <option data-id="2043002134383" value="Platform Related">Platform Related</option> <option data-id="2043002296513" value="Tech Data Solutions Factory">Tech Data Solutions Factory</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_platform_1054818-label " for="helpdesk_ticket_cf_platform_1054818">Platform</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_platform_1054818]" id="helpdesk_ticket_custom_field_cf_platform_1054818"><option value="">...</option> <option data-id="2043001810960" value="StreamOne Ion (ION)">StreamOne Ion (ION)</option> <option data-id="2043003114032" value="Cloud Billing Connector (CBC)">Cloud Billing Connector (CBC)</option> <option data-id="2043003118412" value="Cloud Credit Connector (C3)">Cloud Credit Connector (C3)</option> <option data-id="2043003250768" value="Vendor Integration Platform (VIP)">Vendor Integration Platform (VIP)</option> <option data-id="2043003250809" value="StreamOne Insight (Internal)">StreamOne Insight (Internal)</option> <option data-id="2043003296865" value="Cloud Ops BI Dashboards">Cloud Ops BI Dashboards</option> <option data-id="2043001810959" value="StreamOne Cloud Marketplace (SCM)">StreamOne Cloud Marketplace (SCM)</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_apac_country_1054818-label " for="helpdesk_ticket_cf_apac_country_1054818">Country</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_apac_country_1054818]" id="helpdesk_ticket_custom_field_cf_apac_country_1054818"><option value="">...</option> <option data-id="2043001935454" value="Australia">Australia</option> <option data-id="2043002594252" value="Hong Kong">Hong Kong</option> <option data-id="2043001935455" value="Indonesia">Indonesia</option> <option data-id="2043001935456" value="India">India</option> <option data-id="2043002132156" value="Malaysia">Malaysia</option> <option data-id="2043002132157" value="Singapore">Singapore</option> <option data-id="2043001935457" value="Vietnam">Vietnam</option> <option data-id="2043003269691" value="New Zealand">New Zealand</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_cloud_vendor_1054818-label " for="helpdesk_ticket_cf_cloud_vendor_1054818">Cloud Vendor</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_cloud_vendor_1054818]" id="helpdesk_ticket_custom_field_cf_cloud_vendor_1054818"><option value="">...</option> <option data-id="2043002842872" value="AWS">AWS</option> <option data-id="2043002842873" value="Google Workspaces">Google Workspaces</option> <option data-id="2043002842874" value="GCP">GCP</option> <option data-id="2043002842875" value="IBM SaaS">IBM SaaS</option> <option data-id="2043002842876" value="IBM Cloud">IBM Cloud</option> <option data-id="2043002842877" value="Microsoft SaaS">Microsoft SaaS</option> <option data-id="2043002842878" value="Microsoft IaaS">Microsoft IaaS</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_lac_country_1054818-label " for="helpdesk_ticket_cf_lac_country_1054818">LAC Country</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_lac_country_1054818]" id="helpdesk_ticket_custom_field_cf_lac_country_1054818"><option value="">...</option> <option data-id="2043003267435" value="Argentina">Argentina</option> <option data-id="2043003267436" value="Bolivia">Bolivia</option> <option data-id="2043003267437" value="Brazil">Brazil</option> <option data-id="2043003267438" value="Chile">Chile</option> <option data-id="2043003267439" value="Colombia">Colombia</option> <option data-id="2043003267440" value="Costa Rica">Costa Rica</option> <option data-id="2043003267441" value="Cuba">Cuba</option> <option data-id="2043003267442" value="Dominican Republic">Dominican Republic</option> <option data-id="2043003267443" value="Ecuador">Ecuador</option> <option data-id="2043003267444" value="El Salvador">El Salvador</option> <option data-id="2043003267445" value="Guatemala">Guatemala</option> <option data-id="2043003267446" value="Haiti">Haiti</option> <option data-id="2043003267447" value="Honduras">Honduras</option> <option data-id="2043003267448" value="Mexico">Mexico</option> <option data-id="2043003267449" value="Nicaragua">Nicaragua</option> <option data-id="2043003267450" value="Panama">Panama</option> <option data-id="2043003267451" value="Paraguay">Paraguay</option> <option data-id="2043003267452" value="Peru">Peru</option> <option data-id="2043003267453" value="Puerto Rico">Puerto Rico</option> <option data-id="2043003267454" value="Uruguay">Uruguay</option> <option data-id="2043003267455" value="Venezuela">Venezuela</option></select> </div> </div>
Issue Type
...
Orders
Billing
Account
Platform Support
Other
Enhancement Request
API
<div class="control-group ticket_section"> <label class=" control-label cf_select_1054818-label " for="helpdesk_ticket_cf_select_1054818">Order Type</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_select_1054818]" id="helpdesk_ticket_custom_field_cf_select_1054818"><option value="">...</option> <option data-id="2043001928032" value="Program Authorization">Program Authorization</option> <option data-id="2043001928033" value="Subscription Deployment">Subscription Deployment</option> <option data-id="2043001928034" value="Checkout">Checkout</option> <option data-id="2043001928035" value="Where is my Order?">Where is my Order?</option> <option data-id="2043001949060" value="Request">Request</option> <option data-id="2043002112074" value="Other">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_billing_type_1054818-label " for="helpdesk_ticket_cf_billing_type_1054818">Billing Type</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_billing_type_1054818]" id="helpdesk_ticket_custom_field_cf_billing_type_1054818"><option value="">...</option> <option data-id="2043001928045" value="Price Discrepancy">Price Discrepancy</option> <option data-id="2043001928046" value="Invoice">Invoice</option> <option data-id="2043001928047" value="Billing Statement">Billing Statement</option> <option data-id="2043001928048" value="Other">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_account_type_1054818-label " for="helpdesk_ticket_cf_account_type_1054818">Account Type</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_account_type_1054818]" id="helpdesk_ticket_custom_field_cf_account_type_1054818"><option value="">...</option> <option data-id="2043001928050" value="Account Creation">Account Creation</option> <option data-id="2043001928051" value="Profile Error">Profile Error</option> <option data-id="2043001928052" value="Account Cancellation">Account Cancellation</option> <option data-id="2043001928053" value="Login">Login</option> <option data-id="2043001928054" value="Other">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_platform_api_1054818-label " for="helpdesk_ticket_cf_platform_api_1054818">Platform Type</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_platform_api_1054818]" id="helpdesk_ticket_custom_field_cf_platform_api_1054818"><option value="">...</option> <option data-id="2043001928036" value="Platform Incident">Platform Incident</option> <option data-id="2043001928037" value="Product Catalogue Query">Product Catalogue Query</option> <option data-id="2043002112075" value="Pricing">Pricing</option> <option data-id="2043002112076" value="Content">Content</option> <option data-id="2043002112077" value="Insights Dashboard">Insights Dashboard</option> <option data-id="2043002112078" value="Reports">Reports</option> <option data-id="2043002112079" value="Reseller Integration">Reseller Integration</option> <option data-id="2043003282450" value="SecOps Portal">SecOps Portal</option> <option data-id="2043002982610" value="SCM to ION Migration - Google">SCM to ION Migration - Google</option> <option data-id="2043002982611" value="SCM to ION Migration - Microsoft">SCM to ION Migration - Microsoft</option> <option data-id="2043002112080" value="Other">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_api_selection_1054818-label " for="helpdesk_ticket_cf_api_selection_1054818">Please select the API in question</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_api_selection_1054818]" id="helpdesk_ticket_custom_field_cf_api_selection_1054818"><option value="">...</option> <option data-id="2043003035987" value="Authentication">Authentication</option> <option data-id="2043003035988" value="Customer">Customer</option> <option data-id="2043003035989" value="Products">Products</option> <option data-id="2043003035990" value="Orders">Orders</option> <option data-id="2043003035991" value="Order Placement">Order Placement</option> <option data-id="2043003037460" value="Other">Other</option></select> </div> </div>
Reseller ID
Reseller Company Name
Sales Order
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