The StreamOne Ion platform is hosted within the Google Cloud Platform. As you may know, the Google Cloud Platform utilizes their best practices for security and data access. Please read the GCP Compliance website for the platform security compliance statement.
https://cloud.google.com/security/compliance/soc-2/
SOC 2 is a set of standards and guidelines for assessing and reporting on the internal controls of a service organization, including controls related to security, availability, processing integrity, confidentiality, and privacy. SOC 2 reports are designed to provide assurance to customers and other stakeholders that the service organization has appropriate controls in place to protect sensitive data and meet regulatory requirements. Cloud-based service providers and other organizations that handle sensitive data frequently use the SOC 2 framework, which is based on the AICPA's Trust Services Criteria.
To submit a support request, in StreamOne Ion, click the "?" icon in the upper right menu bar or click the Support button in the menu. Alternatively, you can click Submit a ticket in the Knowledge Base. Fill out all mandatory fields, or read How to Use StreamOne Freshdesk to Submit and View Support Tickets for more information.