The information in this article assumes you are familiar with the platform and are currently using or previously transacted cloud vendor product resale business within ION.


The Solution Marketplace is the view of the platform where cloud vendor products are showcased.  TD SYNNEX allows ION account owners to access the Solution Marketplace in the following ways:


(1) Launch Storefront:  This is the  TD SYNNEX-branded storefront

(2) White Label Storefront: Brandable storefront for your ION platform account


Regardless of the portal used to manage your customers, you are able to...

  • Buy and managed on behalf of your customer(s), or allow self-service to your end customer(s)
  • Compare Microsoft License Products
  • Setup a new Tenants
  • Purchase Microsoft License products
  • View and purchase ‘add-on’ products associated with Microsoft products
  • Purchase support plans, if applicable
  • Manage license quantities (add/remove)
  • Assign Users
  • Pause Subscriptions
  • Cancel Subscriptions
  • Manage auto-renewals
  • Run reports
  • Access Dashboards analytics


From the management console, you are able to

  • Create custom pricing (manage discounts and mark-ups)
  • Set thresholds spend limits for SaaS offerings
  • Create billing statements
  • Create custom support plans
  • Manage end customer access to the the Storefront


General Requirements

  • You must have one customer user created and active under the customer profile. 
  • When setting a pricebook on a customer profile, remember to enable provider in customer portal 


Login to Customer Portal or Solutions Marketplace


Login to White Label Marketplace 
(your branded storefront) by clicking the monitor icon (located in the top right-hand menu bar of the SIE management console.

From the drop-down, select "Launch Customer Storefront" The Solution Marketplace login screen displays.

In the top right-hand corner, Login to the Solutions Marketplace using your SIE Account credentials

 From the platform management console
From the White Label Marketplace 



Login to the TD SYNNEX Storefront by clicking the "Launch Marketplace" module from the management console

From the Tech Data Solution Marketplace
Notice this login screen does not have the option to "Register"


Menu Options in the StoreFront 


Console - From the Console menu you see the following sub-menu options:

  • Products - Subscriptions - View orders previously placed or in process
  • Dashboard - View billing analytic data specific to default or custom KPI cards
  • Orders - View a list of orders.  The list you see displays based on the  "user" selected or the user who is logging into the portal.
  • Reports - Run billing reports based on Cloud Vendor product
  • Invoices - View invoices from the Reseller to End Customer
  • Support - View a list of tickets opened by the customer team
  • Settings - access Company Information, Cloud Account list, and Credit Card management


Note:  Subscription IDs and AWS Cloud Accounts are viewable from the White Label Marketplace under the Settings menu option.


Products - Use this menu to quickly navigate to the top 5 products, plans or solutions by groups or categories. This menu displays categories or groups of products and solutions and the top 5 products or Click 2 Run Solutions available within a category. 


Solutions Marketplace - Displays the available Products and Tech Data Click to Run Solutions.  From the this screen you can:

  • View by defined category
  • Search on keywords to find products listed for purchase
  • Filter on category including Tech Data's Solutions Factory Click 2 Run solutions
  • Change the layout from Grid to List view
  • Sort the products alphabetic by ascending or descending order
  • Select a product "read more" to see full product description
  • View available 'add-ons' by product


The Solutions Marketplace displays the products in two views:  Grid or List. These icons are located on the right-hand side.



Pricing (Currency Views) in the Solution Marketplace

There are 4 scenarios under which the currency displays:


  1. Guest user:  If a guest user (not logged in) lands on the Solution Marketplace or WLMP, they will see the USD prices. 
  2. Reseller login:  If a reseller logs in to the Solution Marketplace or WLMP, they see the pricebook assigned to them with the selected currency. If no pricebook has been assigned, they will see the master pricebook with the account’s default currency’s price.
  3. Reseller logging in to buy on behalf of: If a reseller logs in and selects a customer to buy on behalf of, they will see the pricebook assigned to that customer with the pricebook’s currency showing in the product tile’s price.
  4. Customer login: If a customer logs in to the Solution Marketplace or WLMP, they see the pricebook assigned to them with the pricebook’s currency showing in the product tile’s price.


Tech Data's Click To Run (C2R) solution do not have a pricebook and all product tiles display at $0.00 USD.

 

Purchase On Behalf of A Customer

When you log in to the Storefront, using your management account credentials, you see a selection bar similar to the following example. Notice that the portal identifies you as the user in this screen.


Select a customer from the drop-down list.

Select a user from the drop-down list, then click Select


With a customer is selected you are ready to create and provision an product's plan or use the Solutions.


Select the product category and/or product tile. From this view you can...

  • Scroll through available plans under the product
  • Compare Plans
  • Select "Monthly" or Annual" pricing
  • Read about the product and its capabilities