Microsoft Products Overview : TD SYNNEX StreamOne Ion

Introduction

Currently, the platform supports the following Microsoft solutions:

Microsoft Azure (Legacy)*
Microsoft CSP, which includes: (1) Azure Plan and (2) New Commerce Experience (NCE), Reserved Instances (RI), Perpetual Software, Software Subscriptions
Microsoft Modern Workplace (Legacy License only) *

* Microsoft will sunset these offerings.

The platform features supporting Microsoft include:

Custom price books
Custom support plans
Dashboard filters
Billing Reports by product type: Azure Classic, Azure Plan & NCE, Modern Workplace (SaaS report)
Purchase on behalf of end customers for Modern Workplace products
Self-service management of seats and user assignments

Your Microsoft billings is delivered to you based on the operational practices within your local country.

For License-based/seat-based subscriptions such as M365, D365, and Windows 365, are billed in advance and billing cycle dates will vary
Azure subscriptions are billed based on consumption over the previous month

In the US, the billing period is always Calendar month for all products.

Other regions may show billing periods across months. For example, Microsoft Azure and/or Modern Workplace, in out Canadian reseller portal, will see a billing period of the 20th through the 19th.

The Microsoft Reseller Programs does not support:

Direct EA Subscriptions
PayGo Azure Subscriptions

Important Information:   Azure console marketplace purchases (which are considered one-time time fees (OTCs) are not available in any ION reports as of the current date.  You will receive a separate invoice for these fees.  If you have any questions regarding your invoice, open a support ticket.

Requirements for Resale

You must have the following:

ION Account
Microsoft Partner Network ID (MPN ID) as an Indirect Reseller
Confirm acceptance to the Microsoft Partner Agreement
Support your Customer acceptance requirement to Microsoft's terms and conditions

If you have questions about how to transition from CSP direct bill partner to CSP indirect reseller, click this link:

https://docs.microsoft.com/en-us/partner-center/transition-direct-to-indirect

As a partner in Microsoft’s CSP Program, you are responsible for reviewing Microsoft’s terms and conditions, including the acceptable use of Microsoft products and services with customers. These terms were included under the Microsoft Azure Program terms you accepted when enabled on the platform. Effective November 7, 2018, you are responsible to confirm that your customers have accepted the MCA terms. Microsoft states for an existing customer, new purchases (or subscriptions) will not be permitted until the MPA and MCA acceptance is confirmed. Confirmation of customer acceptance is provided to Microsoft via the Tech Data's Partner Center.

TD Synnex and you are responsible to Microsoft for confirming customer acceptance of the terms. The platform supports you with this requirement through the following features and processes:

1. End Customer Click-through terms via the cloud platform customer portal(s)*

2. Logging required information in the TD SYNNEX Partner Center Dashboard (TD SYNNEX responsibility)

The figure below shows the data points required to collect customer acceptance information. This information is entered by TD SYNNEX within TD SYNNEX's partner Center account on your behalf for your customers.

*For more information about how to manage end customer click-through terms using SIE, click this LINK

Selecting Microsoft Programs

The first step to authorization for transacting any Microsoft product in the platform is requesting access to the standard program entitled "Microsoft Azure Reseller Program".

To request access, or get 'authorized' for resale of Microsoft Azure, follow these steps:

Select the [Partner] Module
Select the [Program] menu
Select the [Microsoft Azure Reseller Program] from the list of available programs
Click [Request Access]

This process creates a request to the SIE Operations team. You will receive a notification once your account is authorized.

Following your request for the Microsoft program listed above, you may also request access to these two (2) additional programs:

Microsoft Azure Plan
Microsoft Modern Workplace

Subscription Transfers

Azure subscription transfers are made in Partner Center. The processes described below assumes a transfer to TD SYNNEX.

The process starts by the Reseller contacting the new Provider (TD SYNNEX) of which End Customer Tenant they need a subscription transferred to. From there, the new Provider (TD SYNNEX) needs to establish a Tenant Relationship with the End Customer and the Microsoft Partner ID of the current Provider of the Azure Subscription. Once the transfer request is submitted the current Provider must approve the transfer request in their Partner Center.

Support Options

You must provide Customer support for Products on a continuous basis (24 hours per day, 365 days per year) for all Products you resell. ATS provides support according to the support plan designated at the customer tenant level. Within the Azure console, under the Support menu you and your customers will see the following support information:

http://www.quatrrobss.com/Office365-Chat.html

cspsupport@quatrro.com

844-525-6201

Since your customer will also see the support information listed above, regardless of the support option you've selected for your customer, our support team will take their call. If your customer doesn't have support enabled, they will be redirected to you.

If at anytime, you are not receiving the support you need, you can open a ticket using the Support feature inside your platform management account (click the '?' located in the top right-hand corner of the menu bar).

For additional details on support options, click this LINK.