Introduction
Currently, the platform supports the following Microsoft solutions:
- Microsoft CSP, which includes Azure Plan and New Commerce Experience (NCE), Reserved Instances (RI), Savings Plans, Perpetual Software, and Software Subscriptions
- Microsoft Modern Workplace (Existing Legacy License only) *
* Microsoft will sunset these offerings.
The platforms featuring support for Microsoft include:
- Custom price books
- Custom support plans
- Dashboard filters
- Billing Reports by product type: Azure Plan & NCE (Microsoft CSP Billing Customers Report) and Legacy Modern Workplace (SaaS report)
- Purchase on behalf of end customers for Microsoft products
- Self-service management of seats and user assignments
Your Microsoft billing is delivered to you based on the operational practices within your local country
- For License-based/seat-based subscriptions such as M365, D365, and Windows 365, are billed in advance and billing cycle dates will vary
- Azure subscriptions are billed based on consumption over the previous month
In the US, the billing period is always a calendar month for all products. Other regions may show billing periods across months.
The Microsoft Reseller Programs do not support:
- Direct EA Subscriptions
- PayGo Azure Subscriptions
Important Information: You will receive a separate invoice for Azure console marketplace purchases. If you need any clarification regarding your invoice, open a support ticket.
Requirements for Resale
You must have the following:
- Ion Account
- Microsoft Partner Network ID (MPN ID) as an Indirect Reseller
- Confirm acceptance to the Microsoft Partner Agreement
- Support your customer’s acceptance requirement to Microsoft's terms and conditions
If you have questions about how to transition from a CSP direct bill partner to a CSP indirect reseller, click this link: https://docs.microsoft.com/en-us/partner-center/transition-direct-to-indirect
As a partner in Microsoft’s CSP Program, you are responsible for reviewing Microsoft’s terms and conditions, including the acceptable use of Microsoft products and services with customers. These terms were included under the Microsoft CSP Program terms you accepted when enabled on the platform. Effective November 7, 2018, you are responsible for confirming that your customers have accepted the MCA terms. Microsoft states that for an existing customer, new purchases or subscription management will not be permitted until the MPA and MCA acceptance is confirmed. Confirmation of customer acceptance is provided to Microsoft via TD SYNNEX’s Partner Center.
TD Synnex and you are responsible to Microsoft for confirming customer acceptance of the terms. The platform supports you with this requirement through the following features and processes:
1. End Customer Click-through terms via the cloud platform customer portal(s)*
2. Logging required information in the TD SYNNEX Partner Center Dashboard (TD SYNNEX responsibility)
The figure below shows the data points required to collect customer acceptance information. This information is entered by TD SYNNEX within TD SYNNEX's Partner Center account on your behalf for your customers.
*For more information about how to manage end customer click-through terms using StreamOne Ion, click this LINK
Selecting Microsoft Programs
The first step to authorization for transacting any Microsoft product in the platform is requesting access to the standard program entitled "Microsoft CSP."
To request access or get 'authorized' for resale of Microsoft products, follow these steps:
- Select the [Partner] Module
- Select the [Program] menu
- Select the [Microsoft CSP] program from the list of available programs
- Click [Request Access]
This process creates a request to the StreamOne Ion Operations team. You will receive a notification once your account is authorized.
Subscription Transfers
Microsoft subscription transfers are made in Partner Center. The processes described below assume a transfer to TD SYNNEX.
The process starts with the reseller contacting the new provider (TD SYNNEX) for which end customer tenant they need a subscription transferred to. From there, the new provider (TD SYNNEX) needs to establish a tenant relationship with the end customer and the Microsoft Partner ID of the current provider of the subscription(s). Once the transfer request is submitted, the current provider must approve the transfer request in their Partner Center.
Support Options
You must provide customer support for products on a continuous basis (24 hours per day, 365 days per year) for all products you resell. TD SYNNEX provides support according to the support plan designated for the subscription (NCE and Legacy Modern Workplace) and for the tenant (Azure). Within the Azure console, under the Support menu, you and your customers will see the following support information: Please contact TDSYNNEX for assistance.
Since your customer will also see the support information listed above, regardless of the support option you've selected for your customer, our support team will take their call. If your customer doesn't have support enabled, they will be redirected to you.
If at any time you are not receiving the support you need, you can open a ticket using the Support Module in Ion.
For additional details on support options, click this LINK.
Program Links
The following links are provided for your reference.
Microsoft Partner Network Portal
United States - CSP Indirect Reseller for New Onboarding Customer. If you are an existing customer or a customer who migrated from our legacy StreamOne Cloud Marketplace Platform, please reach out to your cloud sales representative for your specific link.
Canada—CSP Indirect Reseller
United States—End Customers—Create a Relationship Request for New Onboarding Customer. If you are an existing customer or a customer who migrated from our legacy StreamOne Cloud Marketplace Platform, please reach out to your cloud sales representative for your specific link.
Canada—End Customers—Create A Relationship Request
To submit a support request in StreamOne Ion, click the "?" icon in the upper right menu bar or click the Support button in the menu. Alternatively, you can click Submit a ticket in the Knowledge Base. Fill out all mandatory fields, or read How to Use StreamOne Freshdesk to Submit and View Support Tickets for more information.