Navigation Menu: Customer

Tip: This step is required before you can create a CSP subscription. 


Overview

TD SYNNEX is an authorized Cloud Solution Provider (CSP2) and uses our Microsoft Partner Center to manage customers identities in their Azure AD tenant or Microsoft Identity (Tenant ID). A CSP Azure subscription (or account) must be associated with a customer organization within your platform account and within TD SYNNEX's Partner Center. 


A Microsoft identity can be an organization's primary domain (abc.com) or some subset of their domain (abctest.onmicrosoft.com).


Note: Associating a Tenant ID with a platform customer profile is accomplished in the management console only.  This feature is not available in the end customer storefront (portal).


There are three methods to associate a Microsoft Identity to an ION customer account.

  • Option 1—Create a new Microsoft Identity
  • Option 2—Added existing Microsoft Azure AD Identity 


A customer Microsoft ID connects the customer profile created in ION to the TD Synnex partner center.

Figure 1: Overview of Fields for Associating a Microsoft Identity to a Customer


(1) Select the pricebook that represents the price you want to charge your customer

(2) Select the currency

(3) Toggle 'on' the feature to allow your customer to purchase and self-manage orders and subscriptions 

(4) Pick from one of the three options to associate the customer tenant to the profile.  This is required before a purchase can be made

(5) Click this link to view a copy of the current Microsoft Customer Agreement

(6) Click Attestation to purchase your first order or update if previously attested. This is required before a purchase can be made 


Create a new Customer (Tenant) Microsoft Identity

Select this option if you want to create a new Microsoft Identity for the Customer

  1. If your customer doesn't exist on the platform, create a customer. For help, refer to this article: How to Create a New Customer Profile
  2. Click the Cloud Billing > Cloud Providers menus
  3. The customer cloud providers table displays. Click [Add], then select 'Legacy Azure' in from the drop-down list
  4. Set your pricebook and currency
  5. Toggle 'on' the "Enable provider in customer portal' feature
  6. Under the Microsoft Azure Identity section of the screen, click the drop-down list and select Create New Customer Identity
  7. Select CSP Credentials
  8. Enter a domain prefix
  9. Complete all required fields (noted by a '*')
  10. Fill out the attestation for agreement to the Microsoft Cloud Customer Agreement 


Figure 2: Inputs for New Customer Tenant Identity




Figure 3: Inputs required for Attestation to Microsoft Customer Agreement


When Create Customer is successful, you see a confirmation screen with admin and password information.  Provide this information to your client. The customer uses these credentials to log into the Azure Portal at https://portal.azure.com.


Figure 4: New Tenant Global Admin Credentials



(1) Use these icons to copy the data from the field to the left

(2) This email address is the global Administrator login information


Note: Credentials in the above figure are displayed to the reseller only.



Use this URL with the username and password information:


URL: https://portal.azure.com

Username: admin@[Microsoft Domain].onmicrosoft.com

Password:  See entry in the screenshot above


Add Linked Customer

Select this option if the customer has an existing Microsoft identity that they want to use and the communication (via email) to your customer is personalized.


Below is a sample of the communication you can email to your customer. The most important piece of the communication is the URL that is provided below.


Note:  User with Global Admin permission is required to accept relationship



This table provides you the authorization links sent to customers for the US and Canada Tech Data Partner Centers:


Partner CenterCustomer Relationship Link
US Commercial

Click the following link to accept this invitation and authorize TD SYNNEX to be your Microsoft Cloud Solution Provider and accept the Microsoft Customer Agreement.


Reseller's migrated from SCM (StreamOne Cloud Marketplace) use the following link:

https://admin.microsoft.com/Adminportal/Home?invType=ResellerRelationship&partnerId=d5c77776-8b4c-4ceb-81da-566aba9c59c5&msppId=0#/partners/invitation  


Reseller's onboarded into StreamOne Ion, use the following link:

https://admin.microsoft.com/Adminportal/Home?invType=ResellerRelationship&partnerId=d3e363db-81d0-4c04-9bb4-bced62c60825&msppId=0&DAP=true#/BillingAccounts/partner-invitation


Canada Commercial

To request a reseller relationship with a customer, copy and paste the following text, including the URL, into an email.


https://admin.microsoft.com/Adminportal/Home?invType=ResellerRelationship&partnerId=b5eaa3e9-9b5f-491c-aa1a-d72754746981&msppId=0&DAP=true#/BillingAccounts/partner-invitation


Other country data to be provided soon



What happens next...

The recipient clicks the link in the email (which authenticates the Customer ID to TD SYNNEX Partner Center). Once this step is confirmed, you can add the customer's Microsoft ID into the Ion Customer Account. If the customer doesn't provide you their Microsoft ID, the TD SYNNEX operations team can get this information from Partner Center (refer to the Overview section of this article for reference).

To submit a support request in StreamOne Ion, click the "?" icon in the upper right menu bar or click Submit a ticket in the Knowledge Base. Fill out all mandatory fields or read How to Use StreamOne Freshdesk to Submit and View Support Tickets for more information.