Updated Details of Processing SCM (Dec 2023)
Relevant Third Party Provider Products | Service | Purpose of Data Processing | PA Description | Categories of Data Subjects concerned | Categories of Personal Data | TDS Affiliate Recipient | External NON TDS Recipients | Safeguards fo r transfer referred to in Art 49 (1) GDPR | TOMS additional to General TDS TOMs |
ALL | Streamone platform Services | Enablement of Reseller administering Reseller and end user transactions | TD SYNNEX processes personal data on Streamone platform according to customers instructions by using the administration functionalities to order services, manage subscriptions, add, amend, delete data via the platform. | End User employee contacts | End User email address | TD SYNNEX Europe Services and Operations S.L.U.- Spain TD SYNNEX TS Europe B.V- Belgium TD SYNNEX CORPORATION US | Blue-Thread (Axtrum) - Administration- India Cybage -It support and maintenance services for the platform (India) Apptium Technologies LLC (US) – Platform services Google Cloud – hosting (US) | Standard Contractual Clauses, Data Privacy Framework (TD SYNNEX Corp and Google Cloud) |
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ALL | Delivery services | Enablement of the provisioning of services to reseller | TD SYNNEX collects end user email address from Reseller and sends email with activation code/link to reseller | End User employee contacts | End User email address | TD SYNNEX Europe Services and Operations S.L.U.- Spain TD SYNNEX TS Europe B.V- Belgium TD SYNNEX CORPORATION US | Blue-Thread (Axtrum) - Administration- India Cybage -It support and maintenance services for the platform (India) Freshworks Inc.– (Freshdesk) Ticketing tool to process incoming queries (US)
Apptium Technologies LLC – Platform services (US) Google Cloud – hosting (US)
| Standard Contractual Clauses |
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ALL | Consultancy services | Consultancy services of single tenant account | In connection with the administration of single tenant account with Third Party Vendor, TD SYNNEX may have technical possibility to access personal data to perform certain services as per customer request such as presales support, design and implementation of services, technical assessments, security guidance and migration services.no transfer of data involved | End User End-User employee or End User - solution user | Content data | TD SYNNEX Europe Services and Operations S.L.U.- Spain TD SYNNEX TS Europe B.V- Belgium TD SYNNEX CORPORATION US | Apptium Technologies LLC – Platform services (US) Google Cloud – hosting (US)
| Standard Contractual Clauses, Data Privacy Framework (TD SYNNEX Corp and Google Cloud) | Access restriction only for specific limited group of TD SYNNEX employees. |
MS Azure | Support services | Provisioning of support services for MS cloud solutions | In connection with 1st and 2nd level support services for MS cloud solutions, TD SYNNEX may have technical possibility to access content data, no transfer of data involved | End User End-User employee or End User - solution user | Content data | TD SYNNEX Europe Services and Operations S.L.U.- Spain TD SYNNEX TS Europe B.V- Belgium TD SYNNEX CORPORATION US | Quatrro Inc USA - Technical support services (based in India) Apptium Technologies LLC – Platform services (US) Google Cloud – hosting (US)
| Standard Contractual Clauses, Data Privacy Framework (TD SYNNEX Corp and Google Cloud) | Quatrro TOMs |
AWS | Support services | Provisioning of support services for AWS solutions | In connection with 1st and 2nd level support services AWS, TD SYNNEX may have technical possibility to access content data, no transfer of data involved | End User End-User employee or End User - solution user | Content data | TD SYNNEX Europe Services and Operations S.L.U.- Spain TD SYNNEX TS Europe B.V- Belgium TD SYNNEX CORPORATION US | Apptium Technologies LLC – Platform services (US) Google Cloud – hosting (US)
| Standard Contractual Clauses, Data Privacy Framework (TD SYNNEX Corp and Google Cloud) |
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ALL | Security Audit | Verification of implementation of required Security Processes | In connection with Vendor Specific Security Obligations, TD SYNNEX may have technical possibility to access content data, no transfer of data involved. Results of Audit can be conveyed directly to End Customers | End User employee contacts; End User - solution user | End User email address; Contact Data | TD SYNNEX Europe Services and Operations S.L.U.- Spain TD SYNNEX TS Europe B.V- Belgium TD SYNNEX CORPORATION US | Blue-Thread (Axtrum) – Administration (India) Cybage -It support and maintenance services for the platform ( India) Apptium Technologies LLC – Platform services (US) Google Cloud – hosting (US) Freshworks Inc.– (Freshdesk) Ticketing tool to process incoming queries – USA Quatrro Inc USA - Technical support services (based in India) | Standard Contractual Clauses, Data Privacy Framework (TD SYNNEX Corp and Google Cloud) |
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