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This article is specific to AWS accounts and assumes you created a customer profile in StreamOne Ion. If the customer profile needs to be created, please read: How to Create a New Customer Profile


Request a New AWS Account

When a request for a new AWS account is placed through the platform, you are asking Operations to create a new AWS Account.


To request a new AWS account, complete these steps:

  1. From the Customer menu, select a customer in the list and double-click to open the profile.
  2. Navigate to Cloud Billing, expand, and click Cloud Providers.
  3. If the pricebook is missing, click Add, then select Amazon Web Services.
  4. Select Invoice Currency, then click Save.
  5. Click the drop-down arrow next to Amazon Web Service, then click Amazon Web Services Master Pricebook, then click Edit.
  6. Check the box next to Enable Provider in the Customer Portal, then click Save.
  • Ignore the "Pass RI optimization to customer". This feature is not available.


7. Click on Cloud Accounts, then click Request, select Amazon Web Services, then click the second Request button.



Your request is routed automatically to the Cloud Support Ops team for your region for review and approval. You may be contacted (typically via email) for the required information to complete the request.  



The information required to create a new account includes:


  • A New Email Address to assign as Root: The email must be unique and never used with Amazon or AWS.  It should be a valid active mailbox that can receive workflow messages from AWS for password reset notifications and other communications.
  • AWS Account Nickname: What friendly name do you want to associate with the account?
  • The Support Type: Identify the AWS support plan currently associated with the account.  Today, AWS offers Business Support, Developer Support or Basic/No Support.  This information is critical to the accuracy of billing data. 


Check your inbox for an email from TD SYNNEX (or Tech Data) with subject: Customer Account Provision Request Received—Amazon Web Services (Customer Name). If you are in the US or CA, you can reply to the workflow email that would have been sent to the primary contact on the Account Information page, in StreamOne Ion, or you can send the new account information to ses-support@tdsynnex.com. 



After the account has been created, follow up with the customer to make sure the steps below are completed:

  1. The Root account owner needs to complete a Password Reset. To access the AWS account, go to https://console.aws.amazon.com, enter the Root email, and then navigate to the Recover Password page.
  2.  Once the account owner has access to the account, the ARN Role should be created.
  3.  If applicable, advise the Root account owner to update the support to AWS Business Support or Developer Support, at https://console.aws.amazon.com/support/plans/home. Click Support in the upper right-hand corner, then select Support Center.  Click Change Plan, select Business (or Developer) and confirm the selection. Once the change has been made, the support status will be updated within minutes.
    • FYI... Regarding AWS Business Support Cost: Please advise your customers to disregard the $100 monthly charge or any prorated upfront charges for business support, as upfront support charges are not applicable for accounts in the TDS payers.  AWS Business Support customer cost will be 10% of the total usage.  Resellers earn margin on AWS Business Support.
    • Please contact your sales rep if Enterprise Support is needed. * 



Resellers should complete the tasks below in StreamOne Ion:

  1. Validate the Role ARN value: Follow up with the AWS account owner to obtain the Role ARN Value to validate in StreamOne Ion.
  2. Create the Support Plan Group in StreamOne Ion: (Passthrough or Business Support) to assign support charges to the specific account.
    • Important: If the support plan group has not been set up, negative margins can appear in the AWS Customer Billing Report. It's best practice to setup the appropriate support plan group for all AWS accounts during the account linking or new account setup. Creating a Support Plan Group
    • Reporting changes with support: If the support type changes at any time, please notify us as soon as possible, by opening a support ticket.  Not reporting the support changes can result in issues with margins. *



Highly recommended TDS training class: Setting Up and Managing your AWS Business on StreamOne Ion. This training will assist you in understanding how StreamOne Ion handles AWS business complexities, setting up your AWS business, understanding reports, and reconciling billing data. (This is partner-facing training.) 

To submit a support request, in StreamOne Ion, click the "?" icon in the upper right menu bar or click the Support button in the menu. Alternatively, you can click Submit a ticket in the Knowledge Base. Fill out all mandatory fields, or read How to Use StreamOne Freshdesk to Submit and View Support Tickets for more information.