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Note: This article is specific to AWS accounts and assumes you created a customer profile in StreamOne Ion. If the customer profile needs to be created, please read: How to Create a New Customer


Request a New AWS Account

When a request for a new AWS account is placed through the platform, you are asking Operations to create a new AWS Account.


To request a new AWS account, complete these steps:

  1. From the Customer menu, select a customer and double-click to open the profile
  2. Navigate to Cloud Billing, expand, and click Cloud Accounts
  3. From the Cloud Account screen, click Request 
  4. From the drop-down, select AWS, then click the Request 


Your request is routed automatically to the Cloud Support Ops team for your region for review and approval. You may be contacted (typically via email) for the required information to complete the request.  



The information required to create a new account includes:


  • A New Email Address to assign as Root - The email must be unique and never used with Amazon or AWS.  It should be a valid active mailbox that can receive workflow messages from AWS for password reset notifications and other communications.
  • AWS Account Nickname - What friendly name do you want to associate with the account?
  • The Support Type - Identify the AWS support plan currently associated with the account.  Today, AWS offers Business Support, Developer Support or Basic/No Support.  This information is critical to billing data accuracy.
    • Check your inbox for an email from TD SYNNEX (or Tech Data) with subject: Customer Account Provision Request Received - Amazon Web Services - (Customer Name)


After the account has been created, follow up with the customer to make sure the steps below are completed:

  1. The Root account owner needs to complete a Password Reset. To access the AWS account, go to https://console.aws.amazon.com, enter the Root email, then navigate to the Recover Password page.
  2.  Once the account owner has access to the account, the ARN Role should be created.
  3.  If applicable, advise the Root account owner to update the support to AWS Business Support or Developer Support, at https://console.aws.amazon.com/support/plans/home. Click Support in the upper right-hand corner, then select Support Center.  Click Change Plan, select Business (or Developer) and confirm the selection. Once the change has been made, the support status will be updated within minutes.
    • FYI… Regarding AWS Business Support Cost - Please advise your customers to disregard the $100 monthly charge or any prorated upfront charges for business support, as upfront support charges are not applicable for accounts in the TDS payers.  AWS Business Support customer cost will be 10% of the total usage.  Resellers earn margin on AWS Business Support*
    • Please contact your sales rep if Enterprise Support is needed. * 



Resellers should complete the tasks below in StreamOne Ion:

  1. Validate the Role ARN value – Follow up with AWS account owner to obtain the Role ARN Value to validate in StreamOne Ion.
  2. Create the Support Plan Group in StreamOne Ion - (Passthrough or Business Support) to assign Support Charges to the specific account.
    • Important: If the support plan group has not been set up, negative margins can appear in the AWS Customer Billing Report. It's best practice to setup the appropriate support plan group for all AWS accounts during the account linking or new account setup. Creating a Support Plan Group
    • Reporting changes with support - If the support type changes at any time, please notify us as soon as possible, by opening a support ticket.  Not reporting the support changes can result in issues with margins. *



If further assistance is needed, please open a support ticket. For more information regarding support ticket, please read the Knowledge Base article: Creating and Viewing StreamOne Ion Freshdesk Support Tickets