Navigation Menu: Settings > Email Templates

 


TIP:  For best results, use Google Chrome when working in the platform

 

Overview: 

Email templates are used to facilitate communication between the platform, customers, and the platform's operations team. For certain events, the platform sends email notifications (approvals, customer sign-ups, etc.). The information in this article shows you how to do the following:


  • Customize the email templates
  • Configure multiple recipients
  • Verify your domain name


For various events, such as a variety of request types, the platform sends email notifications. You can personalize the template messages as well as the "from" and "to" email addresses. 

Configure email templates

Each email template comes with pre-written content that you may change. You can edit the subject or body text and add parameters.


Note: If you want to alter a template, keep in mind that the templates are intended to be general and work with any cloud provider. To prevent confusion, avoid customizing a message to call out a specific cloud provider.



To view the email templates, click on Settings > Account Information > Email Template


In the top portion of the screen, you see a list of the platform email templates.  Use the scrollbar to view more or use the [search] field to sort the templates by the "tag" options. 


In the bottom portion of the screen, you set the default email contact that applies across all the templates.  Alternatively, you can edit individual email templates to update From Email, From Name, Reply-To Email and Reply-To Name.


By default, all email templates are active. To enable or disable an email template, choose it from the list, click [Edit], and then toggle it on or off. Click [Save].

Note: It is best practice to enable all email templates so you do not miss any alerts from StreamOne Ion.



(Optional) BCC

When it comes to cloud commerce, the BCC field is useful. You can use it to associate an email distribution list (or an individual) with any platform-defined workflow. For example, you want your sales team, not only your typical operations employees, to be notified when a consumer registers or a new product is purchased through the marketplace. This is especially helpful if you haven't yet set up automated purchase options.

 


Configure Email Template Defaults


Your domain authentication is required for the platform to send you emails. The instructions in the following sections will walk you through configuring your domain to use email templates. Only one primary email domain can be configured. If your domain remains unverified, your platform email notifications may end up in the spam/junk folder. 


Define your branding by entering the following:

  • From Email
  • From Contact Name
  • Reply To Email
  • Reply To Contact Name

Click [Save]



Verify a domain in Ion

Creating CNAME records to validate an email domain means confirming ownership of the domain by adding specific records to the domain's DNS (Domain Name System) configuration. Your domain will be validated in the StreamOne Ion portal for the email templates once you have created the CNAME record and it has been propagated across the internet. It is necessary to validate your email domain in order to guarantee the successful delivery of your emails to the intended recipients and avoid having them rejected by email servers or flagged as spam. Email providers often include domain validation as a security measure to prevent unauthorized use of their services. The platform uses SendGrid as the email service to authenticate all custom domain settings.


In the "Edit template defaults" form, click [Verify]. A pop-up screen contains steps to follow to update your DNS record. After completing the steps, wait 15 minutes to 1 hour, and then click [Verify].



After waiting 15 minutes to 1 hour after adding the new DNS records, return to StreamOne Ion and select Verify in the email template default settings field. A green checkmark shows if the DNS records are valid, indicating that your domain has been authenticated. Any email sent after this update will have the information provided in the email template default settings field. 




Please ignore the red "Successfully Verified" notification. If your domain does not have a green Verified indicator, it has not been verified.

You can check the TXT record by running the following command (in Mac/Linux):

dig -t txt mailer.SES-test.com +short

You should see something like this:

"cloud-mail-verification=hHba_GCX"

 


Email Setup Conditions

Note: There are a few known "gotchas" when it comes to which information will appear on outgoing platform emails.

  • The "From" and "Reply to Email" entries in email templates will take precedence over the information entered in the "Edit template defaults" section.
  • Emails are sent when "enabled" only.
  • Check all templates to make sure your default email has been updated.


More info regarding SendGrid 

SendGrid is a cloud-based email distribution service that allows businesses to manage and automatically send transactional emails from StreamOne Ion. SendGrid prioritizes high deliverability rates, which means your workflow emails are more likely to reach the recipient's mailbox rather than being tagged as spam.



To submit a support request in StreamOne Ion, click the "?" icon in the upper right menu bar or click Submit a ticket in the Knowledge Base. Fill out all mandatory fields or read How to Use StreamOne Freshdesk to Submit and View Support Tickets for more information.